Please read these guidelines carefully!
FOR DIRECT BOOKING:
Cancellation made less than 30 days from arrival date: Full refund but less 15% Admin Fee
Less than 15 days: One night charge + 15% Admin Fee
Less than 7 days: No refund
FOR BOOKINGS MADE THRU ONLINE TRAVEL AGENCIES (OTAs)
OTAs rules apply.
We can only refund your payment through a replacement booking that transpires or if there’s a noteworthy cause such as but not limited to acts of nature, death in the family, etc.
The service charge of 15% will still be in effect in this case. We would need a clear copy of any government-issued document that would prove the exceptional reason/s of the cancellation but otherwise no refund will be made unless proof is presented to protect the company’s interest and investments.