Cancellation Policy

Cancellations affect us greatly!

Please read these guidelines carefully!

Cancellation made less than 30 days from arrival date: Full refund but less 15% Admin Fee
Less than 15 days: One night charge + 15% Admin Fee
Less than 7 days: No refund

OTAs rules apply.

We can only refund your payment through a replacement booking that transpires or if there’s a noteworthy cause such as but not limited to acts of nature, death in the family, etc.

The service charge of 15% will still be in effect in this case. We would need a clear copy of any government-issued document that would prove the exceptional reason/s of the cancellation but otherwise no refund will be made unless proof is presented to protect the company’s interest and investments.

2 Comments Add yours

  1. Shanaia De Las Alas says:

    Hi. Nagbook ako through agoda kaso male dorm napareserve ko. Kailangan ko female eh. Please reply asap. Thanks!

    1. krisatienza says:

      Hello. Sorry for replying late. We didn’t know about this. I’m sure it was taken care of. We hope to you see you again sometime soon.

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